Auction FAQs

What is the return policy for auction items?

All sales are final. Exchanges and returns are not allowed. The auctioned items are sold “as is.”

What is the shipping policy for auction items?

The shipping price varies from item to item.  Items will be shipped within 8 weeks from the time the auction has been closed.

Please read carefully the information on each of the auction items for information on how much shipping will be charged and how long to allow for the order to ship.

Do you ship auction items to international destinations?

No, we do not currently ship auction items outside the United States. We apologize for any inconvenience.

What are the steps involved in participating in an auction?

1.Register an account
2.Place bid(s) on item
3.Win auction
4.Go to “My Account” to access a link to pay for your auction
5.Complete checkout
6. You have seven days to finalize payment on the item or you forfeit the win to the 2nd place bidder.

What kind of auction is this?

This auction type is an open auction. The item will be sold to the highest bidder. Bidding can start as low as the opening amount of the auction.

What is automatic bidding?

Automatic bidding is our convenient proxy bidding system. Each time you place a bid by entering your maximum bid amount (which is the most you’re willing to pay for an item), you will be using our automatic bidding system. Automatic bidding will then bid automatically, on your behalf and at the lowest possible bid increments, until your maximum bid amount is reached. That’s all there is to it! This pattern continues until another bidder exceeds your maximum bid, or until you win the auction. You will be notified by e-mail each time your maximum bid has been surpassed by another bidder. If you have been outbid, you can return to the site to place a higher maximum bid amount. To use automatic bidding, you only need to enter your maximum bid amount (the most you are willing to pay) per unit when submitting a bid. If your maximum amount is outbid, you can either place another maximum amount or enter each subsequent bid one at a time. Please note that you can only increase a subsequent maximum or incremental bid. In case of a tie for high bidder, earlier bids will take precedence. Your maximum bid amount (if you are a current high bidder) will not be shown to other bidders until after the auction closes. The goal when using automatic bidding is to win an item at the lowest successful price. To do so, you must be the bidder who placed the highest maximum bid at auction close. The lowest successful price may not necessarily be the maximum bid amount you submitted to win the auction, unless there was a tie. Typically, the lowest successful price is the next highest bidder’s maximum bid amount plus the stated bid increment.

Is there a reserve price on your auction?

Auctions will have reserve prices, generally $50 but subject to change. Finale reserves will be higher. Check individual auctions for reserve price.

What is in the “My Account” section?

•Pay for auctions you have won
•View auctions you are watching, bidding on, have won or lost
•Update your Registration information
•Manage your Preferences

Can I retract a bid?

We consider a confirmed bid on an item at a price up to your maximum bid to be a legally binding intent to purchase. Before bidding on any item, we recommend you read the item description carefully. If you have any questions, please e-mail customer service before bidding.

Once you have submitted your confirmed bid, it can only be retracted under the following circumstances:

•You made a typographical error when placing a bid amount.
•New item information added by the seller changed your understanding of the item for which your bid was placed.
•You have submitted your valid bid retraction request to us not less than 24 hours before the auction closes.

You cannot retract a bid if:

•You have placed bids on a similar item.
•You have changed your mind.
•You state that you cannot pay for the item.
•You submit a bid retraction request less than 24 hours before auction close.

How do I register so I can start bidding?

To get started on bidding, you must first be a registered member. To register, click on the “register” link at top of the page. The Registration page will ask you to enter a username. You will be known by this username within the store site community. Your username will be viewable in an item’s Bid History by all registered members. You must also enter and verify a password of your choice. You will also be asked to provide valid contact information and a valid e-mail address. This is required so that we are able to contact you, if necessary. We do not release registered user information to third parties and this information is not used for marketing purposes.

We reserve the right to terminate without notice any membership if incomplete or invalid information is entered during registration.

Once you have submitted your registration, you will receive a confirmation e-mail message and you will have instant access to our auction services.

What are the terms and conditions of your auctions?

Please view our terms and condition page.

What if there is an issue with my order?

Please send us an email to customerservice@allstar5.wpengine.com.  Please include your order number and the item number in your email.